AI Call Transcription

Transcription That Feeds Coaching, Not Just Records

Generic transcription gives you text and leaves the work to you. Gistly treats the transcript as the input: every conversation is transcribed, then scored, made searchable, and compared, so the output is faster ramp, fewer missed risks, and a record of what good actually sounds like.

Accurate When Speakers Switch Languages Mid-Sentence

Real conversations do not stay in one language. A customer asks about payment options in one language, the agent answers in another, and most engines quietly fall apart at exactly that moment. Gistly handles code-switching natively across 10+ languages, including Hinglish, so the conversations where real coaching insight hides are captured as cleanly as the simple ones.

Every Word Attributed

Speaker diarization assigns every statement to the person who said it, with timestamps. QA reviews, compliance audits, and coaching clips all depend on knowing exactly who said what and when, and that attribution carries into automated scoring without any manual cleanup.

From Transcripts to Scores to Coaching

Cleaner transcripts mean every downstream number is trustworthy: scorecards, conversation analytics, and summaries all read from the same accurate record. Search works across your entire history, so a question like “every call where a competitor came up” takes seconds, in any language your team speaks.

Built for How Your Team Works

Gistly ingests calls from your existing telephony and dialer stack, no rip-and-replace. Sales, support, and collections teams all read from the same record.

Book a demo and hear your own calls come back as usable data.