AI Call Transcription

Generic transcription tools were designed for meetings and dictation. They handle casual conversation reasonably well — but business calls aren't casual conversations. They're fast-paced, multi-speaker, jargon-heavy interactions where accuracy isn't a nice-to-have. It's the foundation that every downstream process depends on.

Gistly's call transcription software is purpose-built for the conversations that matter most to your business. Whether it's a sales discovery call, a compliance-sensitive support interaction, or a collections conversation governed by regulatory disclosure requirements, Gistly delivers transcription that gets the details right.

Accuracy Where It Counts

Transcription accuracy is typically measured as a single percentage across all words. That metric hides the problem: most errors cluster around the words that matter most. Industry terminology, product names, regulatory language, and speaker-specific phrasing are exactly the elements generic transcription services struggle with.

Gistly's AI transcription is trained on business conversation patterns. It handles the vocabulary of financial services, healthcare, insurance, SaaS, and collections — recognizing terms that general-purpose tools either garble or autocorrect into something wrong.

This precision matters because transcription isn't the end product. It's the starting point for QA scoring, conversation analysis, compliance monitoring, and AI-powered summaries. An error in the transcript cascades through every process that depends on it.

Real-Time Transcription for Live Conversations

Post-call transcription tells you what happened after the fact. Real-time transcription lets your team act while the conversation is still happening.

Gistly delivers real-time transcription that keeps pace with live conversations, so supervisors and team leads can monitor interactions without listening to audio. When a support call escalates, the live transcript shows it. When a sales rep misses a key objection, a manager watching the transcript can intervene. When a compliance-sensitive conversation deviates from the required script, the deviation is visible immediately.

Multi-Speaker Identification That Stays Accurate

Business calls rarely involve just one voice. Agent-customer interactions, multi-party conference calls, and warm transfers all introduce multiple speakers — and knowing who said what is essential for QA, compliance, and coaching.

Gistly's automatic call transcription includes speaker diarization — each statement is attributed to the correct speaker throughout the conversation. This attribution holds even when speakers talk over each other, when a call is transferred between agents, or when multiple participants join mid-conversation.

Accurate speaker identification isn't just a formatting convenience. It's what allows QA scorecards to evaluate agent behavior specifically, compliance monitoring to verify that the right person delivered required disclosures, and coaching sessions to reference exactly what the agent said versus what the customer said.

Transcription as a Foundation, Not a Standalone Feature

For many call transcription services, the transcript is the final deliverable. For Gistly, it's the foundation layer that powers everything else on the platform.

Once a call is transcribed, Gistly's AI automatically generates structured summaries, applies QA scorecards, runs sentiment analysis, detects topics and keywords, and flags compliance deviations. Each of these capabilities depends on transcription quality — and each produces outputs that are only as reliable as the underlying text.

Built for Scale, Priced for Transparency

Whether your team transcribes 100 calls a week or 100,000, Gistly's call transcription software scales without per-seat platform fees or volume-based pricing traps. You know exactly what the platform costs before you commit.

Every call, every channel, every department — transcribed with the accuracy your business requires and the transparency your budget demands.

See How Gistly Transcribes Your Conversations

Your business calls contain the data your team needs to coach agents, satisfy regulators, and understand customers. Gistly ensures that data starts with an accurate, attributed, real-time transcript — so every downstream process works with reliable information from the first word to the last.

Related Features

• AI Meeting Summary
• Conversational Analysis
• Support Use Cases
• Automated Auditing