AI-Powered Conversation Intelligence Features

Gistly is an AI conversation intelligence platform that provides automated QA scoring, real-time call transcription in 50+ languages, compliance monitoring, and conversation analytics for contact centers and BPOs.

Gistly conversation intelligence dashboard showing compliant calls, scored calls, and compliance analytics

Automated Scoring & QA on Every Conversation

Automated Quality Flags for identifying excellence and
areas needs improvement

Monitor with Compliance Flags to automatically detect
deviations from standards.

Automate Auditing Processes to streamline quality control
and compliance checks

Transcription & Conversational Analysis in 10+ Languages

Transcribe Calls in 100+ Languages to ensure
comprehensive documentation

Speaker Identification Included for clear understanding of
conversation dynamics and participant contributions.

Generate Summaries with Action Items to highlight crucial
tasks and follow-ups.

Coaching & Performance Analytics That Move the Numbers

Analyze Conversational Patterns to understand customer
behavior better.

Evaluate Sentiment and Engagement for tailored customer
interactions.

Leverage AI for Strategic Insights to improve service and
engagement strategies.

Gistly Features for Contact Centers and BPOs

How Gistly works

Connect your call stack

Plug into your telephony, dialer, or CRM. Calls, chats, and emails flow in, no rip-and-replace.

Book a demo

Every conversation captured

Conversations are transcribed accurately across 10+ languages, code-switching included.

Scored against your criteria

Your scorecard is auto-applied to every conversation, with compliance red flags surfaced as they happen.

See what top performers do

Gistly compares your best reps with the rest of the floor and isolates the behaviours that win.

Coach the whole team

Ranked coaching priorities and per-rep scorecards turn the findings into next week's conversations.