Higher CSAT, Fewer Repeat Escalations

Replace ~3% manual sampling with 100% coverage. Catch the patterns behind low CSAT and repeat escalations early, and cut QA review time.

How support teams use Gistly

Every ticket, chat, and call reviewed automatically, so resolution quality, policy adherence, and tone are visible before a customer escalates.

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See every conversation

100% of calls, chats, and emails scored, not the few a reviewer had time for.

Fix the repeat escalations

The drivers behind repeat contacts, clustered, so you fix the pattern not the ticket.

Coach the whole team weekly

What top agents do differently, turned into coaching notes for everyone else.

Catch policy and SLA risk early

Missed disclosures and SLA slips auto-flagged across every interaction.

How Gistly helps Support, right now

Every ticket and call is auto-reviewed for resolution quality, policy adherence, and tone. Gistly surfaces the patterns behind escalations and turns them into coaching.

Can Gistly check resolution quality automatically?

Yes. Every contact is scored on whether the issue was resolved, how sentiment moved, and what a 5-star resolution looked like.

How does it reduce repeat escalations?

It clusters the drivers behind repeat contacts, so you fix the policy or knowledge gap causing them, not each ticket.

Will it cut QA review time?

Yes. Automated scoring replaces manual spot-checks, so QA spends its hours on calibration and coaching, not listening.

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