Support

Summaries, policy checks, and next best actions reduce escalations and raise CSAT.

Use cases for Gistly in Support

Reduce escalations, improve resolution quality, and boost CSAT with AI that checks policies, aligns replies, and guides the next step.

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Resolution quality

Confirm root cause and solution match before closing.

Policy and SLA checks

Verify policy wording and alert before an SLA breach.

Knowledge base alignment

Pull the exact passage agents should cite in replies for SOP adherence

Handoffs and escalations

Standardise when to escalate and capture rationale.

100%

Of conversations audited no more random sampling or missed risks.

How Gistly helps Support—right now

Every ticket and email thread is auto-reviewed for resolution quality, SLA compliance, and tone. Gistly shortens escalations, improves CSAT, and ensures policy alignment at scale.

Can Gistly check resolution quality automatically?

Yes. Root cause and solution matching are auto-scored, ensuring that issues are fully resolved before tickets close.

How does it prevent SLA breaches?

Support calls and threads are monitored in real time. Gistly flags risks before deadlines are missed, protecting response KPIs.

Will it help agents stick to policies and KB?

Absolutely. The system pulls the correct policy or knowledge base snippet into replies, keeping answers consistent and accurate.

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