Conversational Analysis

See What Your Top Performers Do Differently

Every floor has a few people who consistently win. The problem is that what they do lives inside conversations nobody reviews. Gistly analyzes every call, chat, and email and isolates the objection handling, discovery questions, and phrasing that correlate with won deals and resolved tickets, so the playbook stops being invisible.

Talk Dynamics on Every Call

Talk-listen ratios, dead air, interruptions, and sentiment shifts are tracked across the full call volume, not the handful a coach can hear. Managers see which reps run healthy conversations and which ones need a specific correction, backed by numbers from their own calls.

Topics and Risk Signals Across the Floor

Recurring themes surface automatically: a competitor coming up more often, refund concerns rising, a required disclosure being skipped. Signals that individual reps hear once a week become patterns leadership can act on, the same week they emerge. Compliance-sensitive moments route into automated scoring and QA so nothing waits for a manual review.

One Analysis, Three Teams

The same conversation data reads differently depending on who is looking. Revenue teams track the patterns behind conversion. Support teams watch sentiment and escalation signals. Collections teams monitor tone and disclosures. One platform, no separate tool per department.

Every Channel, Every Language

Analysis runs on calls, chats, and emails in 10+ languages, including conversations that switch languages mid-sentence. See how the underlying transcription makes that possible, and how summaries put the findings in front of the right people.

Book a demo to see the analysis run on your own conversations.