Frequently Asked Questions
Common questions from QA leaders evaluating conversation intelligence platforms
How does Gistly audit 100% of conversations instead of just a sample?
Most QA teams can only review 2-3% of calls manually. Gistly uses AI to transcribe and score every conversation — phone, chat, and email — against your custom QA scorecards. You get full coverage without adding headcount.
How quickly can we see results after onboarding?
You'll receive your first findings report within 48 hours of giving us data access. No lengthy implementation cycles — we start delivering value from day one of the pilot.
Does Gistly support Indian languages and code-switching?
Yes. Gistly handles 10+ languages including Hindi, Tamil, Telugu, Kannada, Bengali, and Marathi — plus Hinglish and other code-switching patterns common in Indian contact centers. Speaker diarization works accurately across all supported languages.
How does Gistly help with DPDP Act compliance?
Gistly provides automated PII masking, a built-in red-flag library for compliance deviations, and full audit trails. With DPDP enforcement approaching in 2027, you get compliance visibility across 100% of conversations instead of relying on spot checks.
What does a typical pilot look like?
Pilots run 4-6 weeks at a fixed fee. We connect to your cloud telephony platform, configure your QA scorecards, and start scoring conversations. Most teams see measurable improvements in QA turnaround time and compliance coverage within the first two weeks.
How does Gistly pricing work?
Gistly charges a straightforward monthly subscription with no hidden platform fees. Pricing scales with your conversation volume. Contact us for a custom quote based on your team size and requirements.
.png)
.png)
.png)