Observability for Voice AI Agents

Test before launch and track every bot call in production. See health, accuracy, and compliance in real time.
Overview screen with metric cards (Latency 750 ms, Intent Detection Accuracy 20%, Interruption Rate 10%, Compliance 90%) and a large line chart plotting QA score trend across the week.

How does it work

Simulate

Run thousands of realistic calls. Cover accents, speed, noise, and interruptions. Validate tool calls and guardrails.

Monitor

Audit every live bot call. Track latency, ASR accuracy, repetition, silence, and policy checks. Detect drift and regressions.

Improve

Surface failures with evidence clips. Assign owners. Re-test targeted scenarios to confirm the fix.

Where it fits

automated auditing

Sales and lead-gen lines

Test qualification, callbacks, and booking flows. Track connects, handoffs, and promises.
automated auditing

Support IVR and triage

Verify identity, routing, KB answers, and escalation rules. Watch FCR and transfer rate.
automated auditing

Collections and reminders

Enforce mandated statements and payment options. Track promise to pay and recovery.

Ready to ship reliable voice agents and keep them that way?

Scenario builder · Bulk simulation · Health metrics · Drift and regression alerts · Evidence clips · Owner workflows · Exports/APIs
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