Conversation QA & Risk Intelligence

Audit 100% of calls, emails, and tickets with auto-scoring, time-stamped compliance red-flags, and customer insights—so risk drops and coaching gets precise.

How does it work

Capture

Pull calls, emails, and tickets; auto-score against your templates with consistent, configurable weights.

Understand

See policy risks, disclosures, objections, and sentiment with time-stamped evidence and policy references.

Act

Approve/Dismiss, assign owners, turn moments into coaching cards, and export to dashboards/CSV/CRM.

Where it fits

automated auditing

Sales & Admissions

Auto-score discovery, disclosures, and next steps; coach precisely where deals move.
automated auditing

Support

Summarize threads, verify KB/policy/SLA; guide the next best action.
automated auditing

Collections

Audit scripts 100%, flag prohibited claims; steer compliant payment conversations.

Ready to standardize quality across every interaction?

Auto-QA · Compliance red-flags · Reviewer workflow · Customer insights · Exports/APIs.
Request a demo
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