Automated Scoring & QA

From 3% Sampled to 100% Scored

Manual QA reviews a handful of conversations and hopes the sample is honest. Gistly applies your scorecard to every conversation automatically, so the calls that decide your revenue, CSAT, and compliance exposure never go unheard. Teams move from spot checks to full coverage without adding a single reviewer.

Your Scorecard, Not a Template

Your quality standards live in your scorecard: weighted criteria for openings, identity verification, disclosures, objection handling, and closing. Gistly scores each conversation against those exact criteria and attaches time-stamped evidence to every score, so an auditor or a team lead can jump to the moment that mattered. Required disclosures that get missed become red flags the same day, not findings in next month’s review.

From Scores to the Behaviours Worth Repeating

Scores alone do not change behaviour. Gistly compares your highest scoring reps against the rest of the floor and surfaces what they do differently, then turns the gap into ranked, per-rep coaching priorities. That is the same loop behind our conversation analysis: the point is not the audit, it is the next conversation being better.

Built for Every Customer-Facing Team

The same coverage serves three teams at once. Sales and admissions leaders see the moves behind won deals. Support and CX teams catch the patterns behind low CSAT and repeat escalations early. Collections leaders keep every recovery conversation compliant while learning what their best collectors do differently.

Works in the Languages Your Customers Speak

Scoring is only as good as the transcript underneath it. Gistly’s transcription handles 10+ languages with native code-switching support, so quality scoring holds up even when a conversation moves between languages mid-sentence.

Book a demo and see your own scorecard applied to your own calls.