Automated Auditing

Score every call against your QA standards — automatically. Gistly's AI reviews 100% of conversations using custom scorecards, so your team moves from sampling a fraction to monitoring everything.

Beyond Keyword Spotting

Gistly doesn't just scan for words. It evaluates full conversation context — tone, flow, compliance adherence, and resolution quality — to deliver scores that reflect how the call actually went.

Custom QA Scorecards

Build scorecards that match your team's standards. Define weighted criteria for compliance disclosures, objection handling, greeting protocols, or any rubric your QA process requires. Templates are fully configurable by department.

From 3% to 100% Coverage

Manual QA teams typically review 3% of calls. Automated auditing brings that to 100%, removing sampling bias and ensuring no compliance risk, coaching opportunity, or customer complaint goes undetected.

How Automated Auditing Works

1. Upload or connect calls — Import recordings or integrate with your telephony platform. Supports 100+ languages.
2. Select or build a scorecard — Choose from pre-built QA templates or create custom scorecards with weighted criteria for your industry.
3. AI scores every call — Each conversation is evaluated against your scorecard automatically, flagging compliance deviations and identifying areas of excellence.
4. Review flagged interactions — Focus your team's time on the calls that need attention. Drill into specific moments with timestamped highlights.
5. Track trends over time — Monitor QA scores across agents, teams, and departments to identify patterns and measure coaching impact.

Who Uses Automated Auditing

• QA and Compliance Teams — Audit every call for regulatory compliance (FDCPA, TCPA, HIPAA) without adding headcount.
• Support Leaders — Score resolution quality and identify training gaps across the team.
• Collections Managers — Verify mandated disclosures are delivered on every call.
• Sales Directors — Evaluate pitch adherence and objection handling at scale.

Related Features

• Transcription — Accurate transcripts in 100+ languages with speaker identification
• Conversational Analysis — Pattern and sentiment analysis across customer interactions
• AI Call Summaries — AI-generated call summaries with action items