AI-Powered Conversation Intelligence Features

Gistly is an AI conversation intelligence platform that provides automated QA scoring, real-time call transcription in 50+ languages, compliance monitoring, and conversation analytics for contact centers and BPOs.

Gistly conversation intelligence dashboard showing compliant calls, scored calls, and compliance analytics

Automated QA Scoring & Compliance Monitoring

Automated Quality Flags for identifying excellence and
areas needs improvement

Monitor with Compliance Flags to automatically detect
deviations from standards.

Automate Auditing Processes to streamline quality control
and compliance checks

AI Call Transcription & Conversation Analytics

Transcribe Calls in 100+ Languages to ensure
comprehensive documentation

Speaker Identification Included for clear understanding of
conversation dynamics and participant contributions.

Generate Summaries with Action Items to highlight crucial
tasks and follow-ups.

Real-Time Agent Coaching & Performance Analytics

Analyze Conversational Patterns to understand customer
behavior better.

Evaluate Sentiment and Engagement for tailored customer
interactions.

Leverage AI for Strategic Insights to improve service and
engagement strategies.

Unlock the magic with Gistly

How does it work

Sign-Up for Dashboard Access

Create an account with basic details to unlock a user-friendly dashboard

Request a demo

Upload Calls in 100+ languages

Our platform supports calls in multiple languages for easy upload or recording.

Custom Templates for Analysis

Choose or create templates to help AI analyze calls for clear insights on quality and compliance.

Extract Key Insights

Extract topics discussed and action items from calls, simplifying task identification.

Chat with Transcript

Chat with the transcript to uncover any missing information in our analysis.