Automated Scoring & QA

Automated call center and contact center quality assurance. Gistly scores 100% of your calls, chats, and emails against your own scorecard, then shows what your best reps do differently, so QA becomes coaching, not spot checks.
Gistly scorecard auto-applied to a call, with rubric scores and a compliance red flag

How does it work

Score

Every call, chat, and email is scored automatically against your own scorecard the moment it ends, not a 3% sample days later.

Flag

Compliance red flags and missed disclosures surface immediately, with time-stamped evidence attached to the exact moment.

Coach

Scores roll up into ranked, per-rep coaching priorities, so managers coach from data instead of a stack of listened-to calls.

Where it fits

automated auditing

Sales & Revenue

See which reps hit every step of the sales process and which ones skip the close.
automated auditing

Support & CX

Catch the patterns behind low CSAT and repeat escalations before they show up in a survey.
automated auditing

Collections

Confirm required disclosures on 100% of calls and catch risk before it becomes a fine.

Ready to see your own calls scored against your own scorecard?

Custom scorecards · time-stamped evidence · red-flag detection · per-rep coaching priorities · 10+ languages
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