Conversational Analysis

Conversation analytics and speech analytics on 100% of your calls, chats, and emails. Gistly surfaces the talk patterns, objections, and language that separate your top performers, so you coach from evidence, not gut feel.
Top performer call behaviours compared with the rest of the team, Gistly conversation analysis

How does it work

Listen

Every call, chat, and email is analyzed for talk ratios, dead air, sentiment shifts, and the specific language used.

Compare

Won and lost conversations are compared automatically to isolate the moves that actually correlate with the outcome.

Surface

Winning patterns, rising topics, and risk signals are aggregated across the floor, not buried in one transcript.

Where it fits

automated auditing

Sales & Revenue

Replicate your top closers: objection handling, discovery depth, and the patterns behind won deals.
automated auditing

Support & CX

Catch sentiment drops and recurring issues across every ticket before CSAT moves.
automated auditing

Collections

Confirm disclosures and track tone across every recovery conversation.

Ready to see what your top performers do differently?

Sentiment tracking · topic detection · talk-ratio analysis · cross-department insights · 10+ languages
Book a demo
Gistly — AI-powered conversation intelligence platform
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