.png)
Gistly
Subscribe to newsletter
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Choosing the right conversation intelligence platform can feel overwhelming. Gong has been a dominant name in the space for years, but its strengths are centered on revenue intelligence and sales coaching. If your primary needs revolve around quality assurance, compliance monitoring, or supporting teams beyond just sales, the comparison isn't as straightforward as it might seem.
This guide breaks down how Gistly and Gong compare across the dimensions that matter most: use cases, features, pricing, and ease of adoption.
Gistly was designed from the ground up for quality assurance teams. Its generative AI doesn't just transcribe calls — it understands the context of conversations and automatically flags compliance deviations, missed disclosures, and quality issues. You can build custom QA templates tailored to your industry's specific regulatory requirements, whether that's debt collection compliance (FDCPA, TCPA), insurance disclosures, or healthcare privacy standards.
Gong, by contrast, is built around sales patterns. Its coaching tools help managers identify winning talk tracks and deal risks, but it doesn't offer the deep, compliance-oriented auditing that regulated industries require.
One of Gistly's strongest advantages is its versatility across departments. Sales, customer support, and collections teams all use conversation intelligence differently:
Gistly serves all three with tailored analytics and QA workflows. Gong's feature set is optimized almost exclusively for revenue teams — sales managers, sellers, and RevOps.
Gong's pricing is notoriously opaque. There's no public pricing page; you have to request a custom quote through a demo process. Industry estimates put the total cost at $1,300–$1,600 per user per year, plus a $5,000 annual platform fee and additional charges for modules like Engage (~$530/user/year) and Forecast (~$200–$410/user/year). For a 50-person sales team, the annual investment can easily exceed $100,000.
Gistly publishes its pricing openly, with flexible plans that scale from startups to enterprises — without hidden platform fees or mandatory multi-year commitments.
Gistly supports transcription in over 100 languages, making it the stronger choice for globally distributed teams or companies serving multilingual customer bases. Gong supports approximately 70+ languages — still impressive, but the gap matters for organizations operating across diverse markets.
Gistly's chat-with-transcript feature lets users ask questions directly against the call transcript using natural language. This is particularly useful for QA auditors who need to quickly locate specific moments, verify whether certain disclosures were made, or investigate flagged issues without manually scanning through entire call recordings.
Gong excels at connecting conversation data to pipeline and revenue outcomes. Its deal boards provide real-time pipeline visibility, and Gong Forecast uses actual sales behavior (not just CRM data) to generate revenue projections. If your primary use case is sales forecasting and deal intelligence, Gong's depth in this area is hard to match.
Gong Engage is a sales engagement module that automates outreach sequences with AI personalization. Gistly doesn't offer a built-in sales engagement tool — its focus is on the analytics and QA side of conversations, not outbound prospecting workflows.
Gong offers deep, two-way integrations with Salesforce, HubSpot, and other CRMs that automatically sync call data, deal stages, and contact activity. While Gistly integrates with business tools, Gong's CRM integration is more mature for revenue-focused workflows.
Gong is a well-established platform used by thousands of enterprise sales teams globally. Its market presence means a larger ecosystem of community resources, pre-built integrations, and third-party support.
Choose Gistly if: - Your top priority is automated QA and compliance monitoring - You need to audit 100% of calls across multiple departments (sales, support, collections) - You operate in a regulated industry where compliance flagging is non-negotiable - You want transparent, predictable pricing without platform fees and add-on charges - You serve multilingual customers and need 100+ language transcription - You're a quality auditor, compliance manager, or team lead focused on service standards
Choose Gong if: - Your primary goal is revenue intelligence and sales forecasting - You need deep CRM integration with real-time pipeline visibility - You want a sales engagement tool built into the same platform - Your budget can accommodate $1,300+/user/year plus platform and module fees - Your use case is exclusively sales-team focused
Gong is a powerful platform for sales-led organizations that need revenue intelligence, deal tracking, and pipeline forecasting. But for teams where quality assurance, regulatory compliance, and multi-department conversation analytics are the priority, Gistly offers a more targeted, cost-effective solution.
Gistly's AI doesn't just record and transcribe — it audits every conversation against your quality standards, flags compliance risks automatically, and delivers actionable insights across sales, support, and collections. And it does so at a fraction of Gong's total cost of ownership.
Ready to see Gistly in action? Request a free demo →
Last updated: February 2026
Generative AI might just be the compass you’ve been looking for.